In case of an emergency, you may contact the appropriate trade contractor directly. Contact information for these contractors can be found on the stickers located on your furnace or water heater. Emergencies include:
• Total loss of heat during the winter
• Total loss of air-conditioning during the summer
• Plumbing leaks that require water shut off
• Gas leaks (can also contact gas company)
For emergencies ONLY you may also contact us at 986-217-2996. Please exercise care when using the term EMERGENCY. We will try to respond within one hour to the issue.
Sometimes We Say No
Homes are very complex as they are comprised of thousands of components, many of which are imperfect materials, and assembled in various types of weather and climates. Our written warranty is based on common industry practices in our region and new home performance standards outlined by the National Association of Homebuilders. Our practices and expectations meet or exceed these guidelines.
Sometimes, there may be different viewpoints as far as which tasks fall under homeowner maintenance responsibilities versus Tresidio Homes’ warranty obligations. If you submit a warranty claim on a maintenance item, we will help explain the steps you should take to care for the item. We are also available to answer any questions you have either during or after the warranty period regarding the care of your home. We do reserve the right, at our discretion, to exceed our written guidelines if common sense or specific circumstances make that appropriate, without being obligated to exceed guidelines to a similar degree for other homeowners whose circumstances may be different.
What Should be Submitted as a Warranty Claim?
You should submit any construction defects or malfunctions that occur outside of regular homeowner maintenance responsibilities. Examples of regular maintenance include changing light bulbs, furnace filters, winterizing your home, and weather-related damage. Please consult your written warranty which details out inclusions and exclusions from the warranty. Also, please include as much detail and explanation as to what is occurring when you do submit a claim.
What Can I Expect After I Submit a Warranty Claim?
After submitting a warranty claim, you will hear from us via phone within 48 hours during the week or within 48 hours after the weekend if submitted over a weekend. All claims are reviewed by our Warranty Committee on a weekly basis and we will provide a response afterward to each claim. As per our written warranty, you can expect an approved claim to be resolved within the timeframe expectation laid out in your warranty documents. In order to handle approved claims in a timely manner, it will be necessary for you to make arrangements for either you or a representative (not a minor) to allow us access to your home and remain present while any warranty work is being performed. All warranty work is completed Monday through Friday between 8:00 a.m. and 5:00 p.m.