Warranty

Warranty Request Process

Please fill out the warranty request form to begin the warranty claim process
Submit a Request
Tresidio homeowner on a laptop at home, with her dog on the couch behind her

Homeowner Warranty

Warranty Request Process

Please fill out the warranty request form to begin the warranty claim process. We're here to help you care for your new home.

Submit a Request Emergency? See what to do
  • One-Year New Home Warranty
  • Call back within 48 hours during the week
  • Mon–Fri, 8–5 warranty work hours

Homeowner Care

How can we help with your home today?

Pick the option that fits. Each one takes you straight to the right place on this page.

It's an emergencyLoss of heat or A/C, a leak that needs the water shut off, or a gas leak.
See emergency steps →
Submit a warranty requestReport a construction defect or malfunction with photos and details.
Go to the form →
Find warranty infoCoverage basics, care guidance and who to call.
Browse resources →
Bright Tresidio kitchen with a large island, pendant lighting and wood cabinetry
One-Year New Home WarrantyIncluded with your new Tresidio home

Your New Home

Built to be enjoyed, and backed when something isn't right.

We strive to build homes that are enjoyable to live in and meet our New Home Performance Standards. Although we try to build a perfect home, it's an impossibility. That's why your new home is covered under a One-Year New Home Warranty.

Please take time to get familiar with the documents you received at your New Home Orientation:

  • Your written warranty
  • New Home Performance Standards
  • Maintenance guide

The Warranty Process

What happens after you submit a request

  1. 1
    You

    Submit your request

    Use the form below. Describe what's happening in as much detail as you can and attach photos.

  2. 2
    Within 48 hours

    We call you

    Expect a phone call within 48 hours during the week, or within 48 hours after the weekend if you submit on a weekend.

  3. 3
    Weekly

    Committee review

    Our Warranty Committee reviews claims every week, then we provide a response to each claim.

  4. 4
    Per your warranty

    Approved work is completed

    Approved claims are resolved within the timeframe in your warranty documents. You or a representative (not a minor) will need to provide access and stay present during the work.

Warranty work is completed Monday through Friday 8:00 a.m. to 5:00 p.m.

Emergencies Only

What to do if it's an emergency

For emergencies ONLY, call us at

986-217-2996

We will try to respond within one hour.

Please exercise care when using the term EMERGENCY.

Emergencies include

  • Total loss of heatDuring the winter
  • Total loss of air conditioningDuring the summer
  • Plumbing leaksThat require the water to be shut off
  • Gas leaksYou may also contact your local gas company

You may also contact the appropriate trade contractor directly. Their contact information is on the stickers located on your furnace or water heater.

Warranty Request

Submit a warranty request

Fill out the form below. We'll call you within 48 hours during the week.

  • Explain what is occurring
  • Include as much detail as you can
  • Attach up to three files or photos

What to Submit

Warranty claim or homeowner maintenance?

Submit any construction defects or malfunctions that fall outside regular homeowner maintenance. Your written warranty details what is included and excluded.

Submit a warranty claim

  • Construction defects
  • Malfunctions outside regular maintenance

Include as much detail and explanation as you can about what is occurring.

Regular homeowner maintenance

  • Changing light bulbs
  • Furnace filters
  • Winterizing your home
  • Weather-related damage

Not sure? If you submit a claim on a maintenance item, we'll help explain the steps to care for it.

The Details

How we make warranty decisions

Sometimes we say no

Homes are very complex. They are made up of thousands of components, many of which are imperfect materials, assembled in various types of weather and climates. Our written warranty is based on common industry practices in our region and new home performance standards outlined by the National Association of Home Builders. Our practices and expectations meet or exceed these guidelines.

Sometimes there may be different viewpoints on which tasks fall under homeowner maintenance responsibilities versus Tresidio Homes' warranty obligations. If you submit a warranty claim on a maintenance item, we will help explain the steps you should take to care for the item. We are also available to answer any questions you have, during or after the warranty period, about the care of your home.

We do reserve the right, at our discretion, to exceed our written guidelines if common sense or specific circumstances make that appropriate, without being obligated to exceed guidelines to a similar degree for other homeowners whose circumstances may be different.

What can I expect after I submit a warranty claim?

After submitting a warranty claim, you will hear from us via phone within 48 hours during the week, or within 48 hours after the weekend if submitted over a weekend. All claims are reviewed by our Warranty Committee on a weekly basis, and we will provide a response afterward to each claim.

As per our written warranty, you can expect an approved claim to be resolved within the timeframe expectation laid out in your warranty documents. To handle approved claims in a timely manner, you will need to arrange for either you or a representative (not a minor) to allow us access to your home and remain present while any warranty work is being performed.

All warranty work is completed Monday through Friday between 8:00 a.m. and 5:00 p.m.

What should be submitted as a warranty claim?

You should submit any construction defects or malfunctions that occur outside of regular homeowner maintenance responsibilities. Examples of regular maintenance include changing light bulbs, furnace filters, winterizing your home, and weather-related damage.

Please consult your written warranty, which details inclusions and exclusions from the warranty. Also, please include as much detail and explanation as possible about what is occurring when you submit a claim.

Homeowner Resources

Helpful information for your home

Your warranty documentsYour written warranty, performance standards and maintenance guide were provided at your New Home Orientation.
Frequently asked questionsAnswers to common questions about Tresidio Homes.